We provide daily remote support to our customers and offer quick, on-the-spot solutions. We can easily control your computers remotely. With our customer module QuickSupport, we can remotely connect within seconds. We can provide technical assistance to mobile devices such as iPad, iPhone, iPod Touch and Android devices.
We can also transfer files to and from your computers during a QuickSupport session - no need to email attachments.
Smooth operation even behind firewalls. The biggest problems in using remote maintenance software are generally caused by firewalls, disabled ports and NAT routers for local IP addresses. When you use QuickSupport, these problems no longer exist; QuickSupport finds your partner even through firewalls.
QuickSupport is an exceptionally secure solution for remote maintenance. Connections utilise secure data channels featuring 2048-bit RSA key exchange and 256-bit AES session encryption. Even chats and video calls are end-to-end encrypted.
Simple to install and use. Neither an installation nor administrator rights are required. You merely run a small program and you are ready to go.
Support for Mac OS X, Windows (XP, Vista, 7, 8, 10) and Linux.
Not urgent, simply open a support ticket
How it works:
You have an issue.
View knowledge base for usual issues and fixes if not there open a support ticket.
Our help desk automatically assigns a unique ID to each issue - a support ticket is born.
Ticket is assigned to staff member to work on it.
Issue is resolved and you are notified over email when staff responds to their ticket and the issue is resolved.